5/1 Measuring Brand Value
- Measure both sides of the Brand Pyramid
- Consumer Questions
- Ideal Outcomes
- Don’t break the bank
- Measuring brand value can be done cost-effectively, with small sample sizes
- Surveys (n=25+)
- Focus Groups (n=6)
- One on one in depth interviews (2-3)
- Choose Respondents Wisely
- Best feedback comes from a balance of love/hate respondents
- Use Quantitative and Qualitative Research
- Qualitative Tools – Interviews, Focus Groups
- Ask questions about: Open-ended, “Think back,” Make a list, Creating associations, Sorting pictures, complete a sentence, personification, drawings
- Quantitative Tools – Surveys
- Ask questions about: Awareness, Recall, Recognition, Associations, Brand Attributes, Brand Personality, Attitudes, Judgments, Feelings, Attachment (relationship)
- Reputable Brand Valuation Sources:
- Interbrand, Brand X, Landor
- 2009 Brand Valuations (Interbrand)
Google – $100B, Microsoft – $76B, Coke – $67B, IBM – $67B, McDonald’s $67B, Apple – $66B, China Mobile – $61B, GE – $60B, Vodafone – $54B
- Interbrand Valuation Method:
- Assess income due to brand (e.g., $100B)
- Back out value of tangibles (e.g., 6%)
- Adjust for last two years (operating income)
- Subtract income tax (e.g., 40%)
- Determine multiplier (price/earnings ratio – e.g., 15) *
- Brand value (e.g., $750B)
- *Each firm has its own way of determining multiplier
- Brand is an intangible asset
- Many companies are shifting accounting practices away from categorizing money spent on brand as an expense (e.g. software engineering)
- Brand Extensions
- Many brands transition over time
- E.g. LEVI’S dockers…Dockers by Levi’s…DOCKERS
- When to extend brand
- Minimum Rule – “Do no harm”
- Make sure the extension fits with the parent
- Test purchase intent and quality perception on extension alone, e.g. Dockers, then on parent + extension, e.g. Levi’s Dockers
- BMW Case Study
- BMW Z3
- BMW getting boring
- Introduce Z3
- Loses money, but builds brand (based on survey of big 5 dimensions of brand personality – sincerity, excitement, competence, sophistication, ruggedness)
- Made exciting through: BMW Films, James Bond
- Mediation Analysis used to determine effect on sales
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